Returns & Refunds.
Not quite right? Here's exactly how returns and refunds work, and how to start one. Because our products are seasonal, please note the holiday cutoff below.
Our return window
You may request a return within 21 days of delivery, as long as the request is submitted before the December 24 holiday cutoff above. Requests made after 21 days, or on/after December 24, can't be accepted.
Condition
Returned items must be unused and in their original packaging, in resalable condition. Items that have been installed, used outdoors, or are missing their original packaging are not eligible for return.
How refunds work
- Refunds are issued to your original payment method.
- We refund the item price. Original shipping charges are non-refundable.
- No restocking fee.
- Refunds are processed within 5–10 business days after we receive and inspect your return.
Return shipping
For change-of-mind returns, you cover return shipping. If your item arrived defective or damaged, we've got it — we'll send a prepaid return label or ship a free replacement, at no cost to you.
Damaged or defective on arrival
If something arrives damaged or doesn't work, submit a request below (choose “Item defective or damaged”) as soon as possible and we'll make it right with a replacement or full refund, including shipping.
Exchanges
The fastest way to exchange is to place a new order for the item you want and submit a return for the original. This makes sure you get the replacement quickly, especially during the busy season.
How to start a return
Fill out the form below with your order number and the items you'd like to return. We'll review it and email you next steps — including a return address or a prepaid label for defective items — within one business day. Prefer email? Reach us at info@kingsleylights.com.